| |
Country
Classic |
Estimated
National Average
|
Quality of work received
Memo: % somewhat or very dissatisfied |
98.4%
0.0%
|
85.0%
9.0%
|
|
| Overall impression of appearance
|
99.4%
|
94.0%
|
|
| Courtesy an professionalism of personnel.
|
100%
|
91.0%
|
|
| Impression of parking/reception areas.
|
99.7%
|
90.0% |
|
| Vehicle ready when promised.
|
99.0%
|
70.0%
|
|
| Vehicle returned in a clean condition.
|
99.0%
|
94.0%
|
|
Overall satisfaction, on a scale of 1-10
Memo: % of customers rating 10 |
9.65
73%
|
8.30
37%
|
Prepared By: Customer Research, Inc.
P.O. Box 5500 * Seahurst, Washington 98062
(800) 886-3472 * (206) 242-9969 * fax (206) 242-9970
|
