 |
|
Country
Classic |
Estimated
National Average
|
| 1.
Quality of work received |
98.4% |
85.0% |
|
|
Memo: % somewhat or very dissatisfied
|
0.0% |
9.0% |
|
| 2.
Overall impression of appearance
|
99.4% |
94.0% |
|
| 3.
Courtesy an professionalism of personnel.
|
100% |
91.0% |
|
| 4.
Impression of parking/reception areas.
|
99.7% |
90.0% |
|
| 5.
Vehicle ready when promised.
|
99.0% |
70.0% |
|
| 6.
Vehicle returned in a clean condition.
|
99.0% |
94.0% |
|
| 7.
Overall satisfaction, on a scale of 1-10 |
9.65 |
8.30 |
|
|
Memo: % of customers rating 10 |
73.0% |
37.0% |
|
|
|
|
|
Prepared By: Customer Research, Inc.
P.O. Box 5500 * Seahurst, Washington 98062
(800) 886-3472 * (206) 242-9969 * fax (206) 242-9970 |
